Frequent Asked Questions

I want to become a Wholesale Dealer. How do I sign up?

Become a dealer with National Truck Parts and take advantage of our tools and resources to help you achieve your sales goals. Start the process today by submitting our dealer application form, and a member of our Customer Service Department will contact you shortly.

I received a damage package. How do start my exchange?

DAMAGED SHIPMENTS

If you’ve found damage during your inspection, all damage and defects MUST be noted on all copies of the BOL and Delivery Receipt. This is necessary for us to file a claim with the carrier and to assist you with a return or replacement.

If for any reason the driver rushes you, you must write “subject to inspection” next to your signature on the Delivery receipt and BOL. NTP must be notified within 1 business day of the delivery to process a claim.

If you see obvious damage to your ordered shipping box or packaging, please ask the driver to open the boxes and inspect the contents with you. If you find damage write, “Damaged on Delivery” on the BOL and/or the Delivery Receipt.

We highly recommend you accept delivery even if packaging shows slight damage, as the product may be intact.

Keep a copy of the BOL and delivery receipt with your notes regarding any damages and contact NTP

To make it easy for you we have two acceptable methods for requesting the claim:
Email: warranty@nationaltruckparts.com
Fax : (817) – 341 – 3159

How much does shipping cost?

FREE SHIPPING POLICY

For small products $1500 mixed

Lights, Light accessories, Small Interior accessories, Small exterior accessories

For large products $3500

Bumpers, Tool boxes, Seats, Visors, Mud flap hangers, Center pieces, Sleeper kits, Sun visors

Otherwise, shipping fees will be paid by the customer, available only in the United States of America

What payment methods do you accept?

We do accept checks, ACH, wire transfers, Visa, and Mastercard. Please note that NTP currently doesn’t allow online invoice payment.

Can I cancel or change an order online?

Our Business Customers cannot edit sales orders or quotes on our website. Cancellation of orders must be submitted via email (ntpwhs@nationaltruckparts.com)  within 24 hours of order placement. If the order has already shipped, it is the customer’s responsibility to return the order at the customer’s own expense.

Which is your refund / interchange policy?

Please, consider the fact that, if we made a mistake on your order, we will take full responsibility to correct it. Please contact us if an event of this type occurs. All products sold by NATIONAL TRUCK PARTS are high quality, brand, and come with factory warranties. Please verify all items upon receipt.
If the items are damaged, please report it to us immediately, and we will take full responsibility for its replacement. We ask you to send back the items to us, please note that you have 30 days to do, and that is only valid if the item is new and not used. NATIONAL TRUCK PARTS reserves the right to charge a restocking fee of 20% to any change, at our discretion.

How can dealers place an order?

Dealers can request orders using 3 different ways.

– Email: ntpwhs@nationaltruckparts.com
– Fax 817-341-3159
– WEBSITE.

If placing your order via Email or Fax please make sure to include your dealer number and ship to address along with item number and QTY.